While your utility bill may come from the City of Loveland, the City does not control sanitary sewer rates. Those rates are set by the Hamilton County Commissioners for the entire Metropolitan Sewer District (MSD). In 1985, the City of Loveland and Hamilton County entered into a contract where the City would continue to own the sewer plant and sewer system, but MSD would operate the plant. In recent years, MSD has been the subject of several lawsuits, one of which places the organization under a Federal Consent Decree to comply with EPA standards. This is when rates began rising at a significant rate annually, often in double-digits.
To try to protect our residents’ pocketbooks, Loveland attempted to terminate our contract with MSD. In order to do so, the City has been in litigation with MSD to regain control of our sewer plant and system. Unfortunately, the City of Loveland did not prevail in its lawsuit, including being denied an appearance at the US Supreme Court, the last step in the appeals process. This means that the City of Loveland has no control over sewer rates, which comprise the vast majority of the charges you see on your bill.
If you would like to voice a complaint about your sewer rates, have questions about your bill, or have an emergency such as a sewer backup, please contact the MSD Customer Care Center at 513-352-4900.